Returns & Refunds

We want you to be happy with your Lazies. If something isn’t right with your order, here’s how we’ll sort it out.

📦 We sent you the wrong item

Oops — that’s on us!
If we sent you the wrong item(s), please contact us as soon as possible. We’ll arrange a courier to collect the incorrect item(s) from you.
Once we receive the returned item(s) and confirm that everything is in good condition, we’ll send out the correct item(s) at no additional courier cost to you.

🔄 You ordered the wrong item

If you selected the wrong product, colour, buckle or quantity when placing your order, that’s okay — we’ll do our best to help.
However, the customer will be responsible for all courier costs involved in returning the incorrect item(s) and sending the correct item(s) back to you.

💰 Refunds

Refunds are only available if requested within 48 hours of receiving your order.

To qualify for a refund:

• The item(s) must be unused and undamaged.
• The item(s) must be returned to us in their original condition.

Damaged, used or altered item(s) will not qualify for a refund.

The customer is responsible for the cost of returning the item(s) to us.

Once we receive the returned item(s) and confirm that everything is in order, we’ll process your refund within 48 hours.

Please note that once we have processed your refund, the time it takes for the funds to reflect in your account may depend on your bank or payment provider.

📩 How to request a return

Please contact us within 48 hours of receiving your order and include:

• Your order number
• Your name and contact details
• What you would like to return or exchange
• The reason for the return
• Photos of the item(s), where applicable

Please wait for our instructions before sending anything back. We’ll provide you with the return details and next steps.

🚚 Courier & Delivery

Once your order has been handed over to our courier, Lazies is not responsible for delays, missed delivery estimates, or other delays caused by the courier service.
We also take great care when packing your order and do our best to ensure that your Lazies are securely packaged and protected before they leave us.

⚠️ Important

We cannot accept responsibility for parcels that are returned without prior communication or sent to the wrong address. Please make sure your return is securely packaged to prevent damage during transit.

We're here to help. We'd love to hear from you.

admin@lazies.co.za